The NSW Government provides a free independent price comparison service called Energy Switch
Customers can use Energy Switch to compare the plans across all NSW residential energy retailers and switch to a different plan if they want to.
To use this tool customers should:
- be the energy account holder
- have an account directly with an authorised energy retailer
- have a digital version of their electricity or gas bill (e-bill) in PDF format
Things to consider before switching:
- This service may not be right for customers who are having trouble paying their bill or have outstanding debt with their current retailer
- Customers on the verge of disconnection or with outstanding debt should contact their current retailer in the first instance as energy retailers have programs and plans to help stay connected
- For customers with an existing support plan in place with their current retailer (e.g. a payment/hardship plan or payment matching), the outstanding amount cannot be transferred to the new retailer and will require immediate payment in full.
- Retailers do not have to offer payment plans for outstanding debts when the customer has changed to a new retailer
- Cusotmers in an embedded network (e.g an apartment with an energy bundle) are not eligible as they do not have authority to change the retailer for the entire embedded network
- Customers who have set up Centre-pay will not have these details automatically transferred to the new retailer
- Customers should check they will not be charged an exit fee on their current plan
If a customer decides to switch retailers, Energy Switch can help initiate the switch process for them. Customers can visit energyswitch.service.nsw.gov.au
To initiate a switch customers need their driver licence, Medicare or passport number and a MyServiceNSW Account. If they don’t already have one they can create it at my.service.nsw.gov.au
Alternatively, customers can visit a Service NSW centre or call 13 77 88 to discuss eligibility.